Privacy Policy
for WatchDuck

1. Scope

This Privacy Policy applies to information collected through our website, including `watchduck.ai` and related pages where this policy is posted, and through any current or future services, dashboards, applications, APIs, automations, or communications provided by WatchDuck.

2. Information We Collect

We may collect information in the following categories:

• Information you provide directly. This may include your name, email address, company name, message content, billing details, and any other information you choose to submit through forms, waitlists, emails, or support requests.
• Usage and device information. We may collect technical data such as IP address, browser type, operating system, referral URL, page visits, session timing, click activity, and general device identifiers.
• Cookies and similar technologies. We may use cookies, pixels, local storage, analytics tags, and similar tools to understand traffic, remember preferences, and improve the experience of the site and services.
• Information from third parties. If you connect a third-party service, log in through an external provider, or interact with our integrations, we may receive account, profile, or publicly available data from those sources as permitted by their settings and terms.

3. How We Use Information

We may use information we collect to:

• operate, maintain, secure, and improve our website and services;
• provide access to product features, accounts, demos, and waitlists;
• respond to inquiries, support requests, and other communications;
• send service-related notices, updates, security messages, and administrative emails;
• analyze usage trends, troubleshoot issues, and monitor performance;
• prevent fraud, abuse, unauthorized access, and violations of our terms;
• comply with legal obligations and enforce our agreements.

4. Marketing Communications

If you sign up to receive product updates, launch news, or other promotional messages, we may send those communications to the email address you provide. You can unsubscribe at any time using the unsubscribe link in the message or by contacting us at [email protected].

Even if you opt out of marketing emails, we may still send you transactional or service-related messages when necessary.

5. How We Share Information

We do not sell your personal information. We may share information in limited cases:

• with vendors and service providers that help us operate the website, analytics, customer support, email delivery, hosting, payments, or infrastructure;
• with integration partners or processors when needed to provide a feature you request;
• if required by law, regulation, subpoena, court order, or other valid legal process;
• to investigate, prevent, or address security, fraud, abuse, or technical issues;
• in connection with a merger, financing, acquisition, asset sale, or similar business transaction;
• with your consent or at your direction.

6. Analytics, Cookies, and Tracking

We may use analytics and measurement tools to understand how visitors use the site and to improve our product and marketing performance. These tools may use cookies or similar technologies to recognize browsers or devices over time.

You can usually control cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the nature of the data and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

9. International Processing

Your information may be processed and stored in countries other than the one where you live. By using our website or services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules than your home country.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing activities. To make a request, contact us at [email protected].

We may need to verify your identity before completing certain requests and may retain information when required or permitted by law.

11. Third-Party Services and Links

Our website or services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing personal information with them.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will investigate and take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date on this page and may provide additional notice where appropriate. Your continued use of the website or services after an update becomes effective means the updated Privacy Policy applies going forward.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at [email protected].